Terms and Conditions

OVERVIEW

This website is operated by Dormax. Throughout the site, the terms “we”, “us”, “our” and “the Company” refer to Dormax. Dormax offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

LEGAL INFORMATION – DORMAX

ARTICLE 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependants to use this site.

You must not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

A breach of any of the Terms will result in immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment card information) may be transferred unencrypted and involve:
(a) transmissions over various networks
(b) changes to conform and adapt to technical requirements of connecting networks or devices

Payment card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.

ARTICLE 3 – ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current.

Any reliance on the material on this site is at your own risk.

We reserve the right to modify contents at any time but have no obligation to update any information.

ARTICLE 4 – CHANGES TO SERVICE AND PRICES

Prices are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time without notice.

We shall not be liable for any modification, price change, suspension or discontinuance.

ARTICLE 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online.

They may be available in limited quantities and subject to return or exchange according to our refund policy.

We make every effort to display colours and images accurately, but cannot guarantee screen accuracy.

We reserve the right to limit sales to any person, region or jurisdiction.

We do not guarantee that products or services will meet your expectations.

ARTICLE 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order.

We may limit or cancel quantities per person, household or order.

You agree to provide current, complete and accurate purchase and account information.

ARTICLE 7 – OPTIONAL TOOLS

We may provide access to third-party tools.

These are provided “as is” without warranties.

Use of such tools is entirely at your own risk.

ARTICLE 8 – THIRD-PARTY LINKS

Third-party links may direct you to external websites.

We are not responsible for examining or evaluating their content.

ARTICLE 9 – USER COMMENTS

You agree that we may edit, copy, publish and distribute any comments you submit.

We have no obligation to maintain confidentiality or compensate for comments.

ARTICLE 10 – PERSONAL DATA

Your submission of personal information is governed by our Privacy Policy.

ARTICLE 11 – ERRORS AND INACCURACIES

Information may contain errors relating to product descriptions, pricing or availability.

We reserve the right to correct any errors at any time without notice.

ARTICLE 12 – PROHIBITED USES

You are prohibited from using the site:

for unlawful purposes
to violate laws
to infringe intellectual property
to harass or discriminate
to spread false information
to upload viruses or malicious code
to collect personal data
for spam or phishing

We reserve the right to terminate your use for violations.

ARTICLE 13 – DISCLAIMER & LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service.

Use of the Service is at your own risk.

All products and services are provided “as is” and “as available”.

Dormax shall not be liable for any damages including lost profits, data loss or other losses.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify Dormax and its affiliates from any claims arising from your breach of these Terms.

ARTICLE 15 – SEVERABILITY

If any provision is unlawful or unenforceable, the remaining provisions remain valid.

ARTICLE 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

We may terminate access at any time if Terms are violated.

ARTICLE 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Dormax.

ARTICLE 18 – GOVERNING LAW

These Terms are governed by European law.

ARTICLE 19 – CHANGES TO TERMS

We reserve the right to update these Terms at any time.

Continued use of the site constitutes acceptance of changes.

📩 Contact Email

help@dormax.uk

How it all began

One of us struggled with restless sleep for years: too hot at night, constantly changing sleeping position, waking up stiff in the morning. We tried pillows – soft, firm, ergonomic – but none of them solved the problem.

Something unexpected happened during a trip: an improvised pillow, slightly higher than usual, suddenly led to calmer breathing and far less tossing and turning. It showed just how much sleep mechanics determine the quality of your night.

Back in Germany, the question arose: why are there almost no pillows that simultaneously take into account breathing, stability and temperature?

The answer was clear: because sleep is often thought about in individual parts – rather than as a system.

Observers became developers – then founders

Together with physiotherapists and sleep specialists, we tested fundamental principles:

How can breathing remain freer throughout the night?
What shape reduces unnecessary movement?
What materials provide stable support without feeling hard?
How can a pillow stay pleasantly cool all night long?

From sketches, prototypes and many nights of testing, the first Dormax prototype was created – a pillow that systematically supports rest rather than simply promising it.

What drives us

Sleep affects everything: movement, concentration, mood, wellbeing. Calmer breathing. Less tossing and turning. A pillow that provides support throughout the entire night.

Often, it is small, targeted adjustments that create significant relief.

We want to make this relief understandable – and accessible to everyone who simply wants to sleep better again.