Returns and Refunds Policy
100-Day Guarantee – Returns and Refunds Policy – dormax.uk
If you are not 100% satisfied with your purchase, we guarantee the option to return it within 100 days of the delivery date and receive a full refund of the purchase price. Return shipping costs are the responsibility of the customer, except in cases where the product is damaged or incorrectly delivered. To obtain the return address, please contact us at help@dormax.uk.
Returns Policy The item must be returned in its original condition: unused, unwashed, unmodified and with all tags attached. The return must be sent in the original packaging. Personalised products cannot be returned. Faulty or incorrectly delivered products are subject to the specific conditions described below.
How to Proceed Send an email to help@dormax.uk with a photo, a description of the issue and your order number. Once reviewed, we will get in touch to find the most appropriate solution.
Please note: Damaged or incorrectly delivered products must be reported within 48 to 72 hours of delivery.
Orders Paid with a Voucher Orders paid with a voucher are not eligible for return or refund. By using a voucher, the customer agrees to these terms and acknowledges that such a purchase cannot be cancelled, returned or refunded under any circumstances.
Damaged or Incorrectly Delivered Products Please inspect your parcel immediately upon delivery. If the item is damaged or incorrect, contact us straight away at help@dormax.uk. Place the product on a flat surface, take clear photos showing the damage and the label, and send them along with a brief description and your order number within 5 days of receipt. In such cases, we will cover the return shipping costs and send a replacement product at no additional charge.
Refunds Once the returned item has been received and inspected, you will receive a confirmation email. Upon approval, the refund will be issued within 14 days to the original payment method.
If you have not received your refund, please check your bank statement, contact your payment provider, and if the issue persists, get in touch with us at help@dormax.uk.
Exchanges We do not process direct exchanges. Please return the item and place a new order. For non-faulty products, return shipping costs are the responsibility of the customer.
Return Costs Return costs vary depending on the courier and country of dispatch and are the responsibility of the customer, except in cases of damage or incorrect delivery.
Return Instructions and Refund Process All returns must be sent to the return address provided by our customer support team. Once the item has been received and inspected, you will be informed of the approval or rejection of your refund based on the condition of the product and compliance with our policy.
Parcel Refusal Policy If you refuse to accept your order, the parcel may be destroyed and not returned, therefore we will be unable to issue a full refund. To be eligible for a refund, you must first accept the delivery and then contact us at help@dormax.uk to initiate the return process.
How it all began
One of us struggled with restless sleep for years: too hot at night, constantly changing sleeping position, waking up stiff in the morning. We tried pillows – soft, firm, ergonomic – but none of them solved the problem.
Something unexpected happened during a trip: an improvised pillow, slightly higher than usual, suddenly led to calmer breathing and far less tossing and turning. It showed just how much sleep mechanics determine the quality of your night.
Back in Germany, the question arose: why are there almost no pillows that simultaneously take into account breathing, stability and temperature?
The answer was clear: because sleep is often thought about in individual parts – rather than as a system.
Observers became developers – then founders
Together with physiotherapists and sleep specialists, we tested fundamental principles:
- How can breathing remain freer throughout the night?
- What shape reduces unnecessary movement?
- What materials provide stable support without feeling hard?
- How can a pillow stay pleasantly cool all night long?
From sketches, prototypes and many nights of testing, the first Dormax prototype was created – a pillow that systematically supports rest rather than simply promising it.
What drives us
Sleep affects everything: movement, concentration, mood, wellbeing. Calmer breathing. Less tossing and turning. A pillow that provides support throughout the entire night.
Often, it is small, targeted adjustments that create significant relief.
We want to make this relief understandable – and accessible to everyone who simply wants to sleep better again.
What you'll find with Dormax
Products that reliably support the foundations of a good night's sleep:
- Calmer breathing, less snoring
- More stability during sleep, less tossing and turning
- Noticeable relief for the neck and shoulders
- A cooler, more balanced sleep environment
- True relaxation in the morning
No empty promises. No exaggeration. Just products that work because they were precisely designed to.
